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2025 Annual Report

Care through Community

Reflections on 2025

As I reflect on the past year, I feel both deep gratitude and pride in what Mission Animal Hospital accomplished together. 2025 brought extraordinary moments of pride and resilience—but it also tested us in ways we could not have anticipated.


Early in the year, we received joyful personal news for our team that also presented a significant operational challenge: three of our veterinarians were on family leave at the same time. While we routinely plan for maternity leaves, we had never faced this level of simultaneous staffing reduction. Almost overnight, we were confronted with difficult questions: how to meet rising demand with fewer doctors, how to retain and support staff during reduced capacity, how to onboard temporary veterinarians quickly, and how to address a substantial budget shortfall.


One of the defining successes of 2025 was how our community responded. In the face of these challenges, we launched an emergency fundraising effort—and our donors answered with overwhelming generosity. Their support allowed us to maintain uninterrupted care for our patients, stabilize our operations, and continue supporting our growing veterinary families. This response was a powerful affirmation of our mission and a reminder that Mission is deeply valued by the community we serve.


Throughout the year, Mission continued to be a vital safety net for pet owners with limited options for care. We adapted services, reallocated resources, and made difficult decisions with one guiding principle: meeting the needs of our patients and their families with dignity, respect, and excellence. Our ability to pivot and respond—especially during uncertainty—is not accidental. It is rooted in our core values and our commitment to being community-driven, even when doing so is complex or unpredictable. Demand for our services continues to grow, and so does our resolve to meet it.


Above all, I am immensely proud of our staff. Navigating an unusually challenging year, they demonstrated professionalism, flexibility, and heart. Working with relief veterinarians is never easy, yet our team maintained continuity of care, supported one another, and ensured every patient received the attention they deserved. Their resilience and compassion remain the foundation of everything we do.


Thank you for standing with us this year. Your support makes it possible for Mission Animal Hospital to remain a trusted resource for our community and a place where pets—and the people who love them—are always welcome. I invite you to read more about our impact in the pages that follow and to celebrate what we have achieved together.
 

With gratitude, 

Dr. Susan Miller

 

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Numbers
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19,834

Pet Visits

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6,983

Families Served

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9,601

Unique Pets Given Care

In 2025 Mission Animal Hospital donors helped cover $2.5 million in care for pets from low-income families.

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98.88%

of patients received donor subsidized care

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70%

of Urgent Care clients said they would have to euthanize, surrender or forego care without Mission

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$5.75

in social value generated for every $1 donated

2,590 hours

of volunteer hours were donated by 109 dedicated volunteers.
A service value of

$77,708​

1,171 gave  $1,658,972

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558 individuals gave $25 or less

373 donors gave $25—$100

176 donors gave $100—$250

94 donors gave $250—$500

92 donors gave $500—$1,000

82 donors gave $1,000—$5,000

34 donors gave $5,000 or more

14 veterinarians

board certified veterinary surgeon

24 vet technicians

13 vet assistants

customer service staff

1 social worker

5 administrative staff 

What affordable care means:
From our client survey

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24% of families in our Mission Program experience housing insecurity.

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9% of our Mission Program families have experienced homelessness in the last twelve months.

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65% of our Mission Program families faced food insecurity.

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44% of our Mission Program families faced pet food insecurity.

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99.5% of our clients think of their pets as family.

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Allison loves being able to give back to the place that has cared for her pets

Story

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A sophomore at Hamline Unversity, in St. Paul, Allison grew up in the Minneapolis/St. Paul area and always had pets. Along with her busy class schedule, Allison is devoted to volunteering at Mission Animal Hospital, and completed nearly 150 hours of volunteer service in 2023!

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She first came to Mission because she had an interest in learning more about veterinary medicine. She developed an interest in veterinary medicine caring for her dog Pewee and her cat named Hazel. "Pewee is 11 years old now and my best friend. He means the world to me!" said Allison. 

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Since starting her volunteer work at Mission, she has learned a lot, made a lot of friends, and created a meaningful experience to give back to a place that has helped her family through the years. 

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We thank Allison for her service!!

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Care

Transformative Programs

At Mission, we're more than an animal hospital, and we care for more than the pets that come to us. We care for entire communities! Read more below about our transformative programs, and how they are impacting pet owners, communities and the vet-med industry for the better. 

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Social Work Program: Mission has been offering a veterinary social work program since 2022. In 2023, we expanded this program to include a full-time licensed master social worker (LMSW) on staff. Our social worker provides guidance to clients throughout the medical decision-making process, grief counseling when a family loses a pet, referral to social services such as housing or food assistance when needed, and more. We have found that having a social worker in the hospital is a huge benefit to our clients, providing one-on-one assistance to more than 600 families per year.

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Junior Vets: Mission Animal Hospital’s Junior Vets program brings high school students from diverse backgrounds into the hospital to gain hands-on work experience in the field of veterinary medicine. Through a unique partnership with Cristo Rey Jesuit High School, this award-winning program is the first high school veterinary work study program of its kind. 

 

The veterinary industry is one of the least diverse in the U.S.: 90% of veterinarians identify as white. This is a dismal statistic that veterinary associations and schools have been attempting to tackle for years with limited success. Research shows the opportunity gap in STEM careers starts with the variety of careers that young people are exposed to. In this program, four high school students work directly with all of our medical staff during the school year, assisting in diagnostic and treatment procedures, learning more than 150 different STEM skills.  The 2024-25 school year will be our third year of the Junior Vets program. 

 

Veterinary Student Education Program: Mission Animal Hospital is a teaching hospital and has been training future veterinarians in the practice of Spectrum of Care medicine since 2020. Spectrum of Care medicine is the practice of providing evidence-based options, without judgment, that take into account a family’s financial circumstances, cultural barriers, lifestyle, and expectations. Each year, this program hosts more than 55 fourth-year veterinary students. Through this externship, we are influencing the next generation of veterinarians to practice in a community-centric way that increases the accessibility of veterinary medicine on a broad scale.

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High-Quality/High-Volume Spay/Neuter Program(HQHV): Mission partners with over 100 rescue and shelter organizations to provide veterinary care to pets as they search for their fur-ever home. During the “puppy and kitten season” (Spring through early Fall), Mission offers weekly High-Quality/High-Volume Spay/Neuter events, providing low-cost spay/neuters for pets currently in rescue or shelter. During each HQHV event, our veterinarians and medical teams will spay or neuter up to 30-40 pets each week and administer appropriate vaccinations, bloodwork, and microchips. This is often the final barrier pets face before being placed in their fur-ever home. 

Corporate Supporters

We are so grateful to the businesses and corporations who have supported us throughout the year. 

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44th Street Dental

ADOGO Pet Hotels

BI Animal Health

BluePearl Pet Hospital

Camp Bow Wow Eden Prairie

Care Credit

Cresset Capital

Downtown Dogs/Dog's Day Out

Eisner Amper

Everest Financial Group

Flying Dutchman Spirits

Highmark Exteriors

Hill's Pet Nutrition

IDEXX

Merck Animal Health

Minnesota Pet Cremation Services

My Appliance Source

Navigate Forward

Park State Bank

Purina PetCare Company

R&R Insurance

Riverrun Acreage

Roe Law Group

Star Bank

Tito's Handmade Vodka

Tradition Capital Bank

Urban Tails Pet Supply

VetBilling

Veterinary Orthopedic Implants

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Financials

Financials

Presented below are Mission Animal Hospital's 202financial breakdowns, according to an independent audit. The organization's 2023 financials will undergo an independent audit and will be available later this year. ​

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2023 Board of Directors

William Sternberg (Chair 2023)

Tom Paulson (Treasurer 2023)

PJ Halverson (Secretary 2023)

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Rebecca Anderson

Jen Bailey 

Alexis Barber

Ralph Bernstein

Taylor Bennett

Dave Boyce

Jordan Britt

Todd Lifson

Jennifer Melin Miller 

Susan Miller

Anne Paape

Kate Pexa 

Oliver Phan

Dr. Beth Rausch

David Stillman

Raj Shah

Dan Washam 

Staff Leadership

Susan Miller, DVM, Executive Director

Kelsey Bertamus, DVM, Hospital Director

Christine Durand, Development Director

Kellie Lager, Human Resources Director

Previous Annual Reports

Leadeship
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Mission Animal Hospital

10100 Viking Drive Suite 150

Eden Prairie, MN 55344

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Phone: 952-938-1237

Email: info@missionah.org

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Mission Animal Hospital is a 501(c)(3) tax-deductible nonprofit recognized by the IRS. 

Tax ID number: 47-2606680

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The materials offered on this website are intended for educational purposes only. Mission Animal Hospital does not provide any veterinary medical services or guidance via the Internet. Please consult your pet’s veterinarian regarding the care of your animals.

© 2023 Mission Animal Hospital

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