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2023 Annual Report

Highlights from 2023​

Our work covered a lot of ground this year. 2023 was the year we invested in technology that intentionally positions us well for our future! We upgraded all of our internal IT systems from our medical records system to our human resources platform, and from our accounting system to our donor management database. These foundational support systems will allow us to serve our clients more efficiently, support our staff more seamlessly and position our practice well for the future. This investment is a good example of our ongoing emphasis on forward thinking. Veterinary medicine is constantly changing at a fast pace. To keep up, we need to keep evolving. 

 

For our community and our donors, we are excited to take the first step toward becoming a
national resource for pet owners by building a second hospital in a new market. The need for accessible veterinary care, particularly accessible veterinary urgent care, is vast and not slowing down. We know Mission’s model of accessible care works and is sustainable—and cities across the country can benefit greatly from having a resource like Mission. Scaling our model of veterinary care equates with scaling our impact, which really just means we want to help more pets and families. 

 

Mission has grown tremendously in the last nine years. While we always keep on eye on the future, our mindset still centers around one patient at a time and one client at a time. You will see a lot of numbers and statistics in this annual report, but every number is a pet or a person and we will never forget this.  

 

I’m reminded of an old fable that tells of a child walking along a beach after a terrible storm washed up thousands of starfish. The child is throwing the starfish back into the ocean, when a man walking along the beach admonishes the child that he cannot save them all and can’t really make a difference. The child picks up a starfish and throws it back into the ocean and replies to the man “I made a difference for that one.” That’s the foundational ideal on which Mission was built. 

 

As we look back on 2023, we have many reasons to be grateful to our community and our supporters for joining us on this journey.  2023 was a record year for donor support! As you read through our accomplishments this year, I have many reasons to be thankful and grateful to an incredible staff that made 2023 such a successful year. One pet at a time, one family at a time, one day at a time…making a difference. 

 

With gratitude, 

Dr. Susan Miller

 

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21,552

Pet Visits

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7,803

Families Served

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10,174

Unique Pets Given Care

In 2023 Mission Animal Hospital donors helped cover $2 million in care for pets in low-income families.

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85.7%

of patients were part of our Mission Program

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934

pet surrenders were prevented

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61

veterinary students participated in externships at Mission

Numbers

40%

of patients were cats

60%

of patients were dogs

The most popular names  

Bella & Luna

Our patients came from

46 counties

across Minnesota

2,111 donors gave  $1,282,920

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650 individuals gave $25 or less

305 donors gave $25—$100

123 donors gave $100—$250

52 donors gave $250—$500

52 donors gave $500—$1,000

54 donors gave $1,000—$5,000

15 donors gave $5,000 or more

14 veterinarians

board certified veterinary surgeon

24 vet technicians

13 vet assistants

customer service staff

1 social worker

5 administrative staff 

2,110.5 hours

of volunteer hours were donated by 179 dedicated volunteers

What affordable care means:
From our client survey

24% of families in our Mission Program experience housing insecurity.

9% of our Mission Program families have experienced homelessness in the last twelve months.

65% of our Mission Program families faced food insecurity.

44% of our Mission Program families faced pet food insecurity.

99.5% of our clients think of their pets as family.

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Allison loves being able to give back to the place that has cared for her pets

Story

A sophomore at Hamline Unversity, in St. Paul, Allison grew up in the Minneapolis/St. Paul area and always had pets. Along with her busy class schedule, Allison is devoted to volunteering at Mission Animal Hospital, and completed nearly 150 hours of volunteer service in 2023!

She first came to Mission because she had an interest in learning more about veterinary medicine. She developed an interest in veterinary medicine caring for her dog Pewee and her cat named Hazel. "Pewee is 11 years old now and my best friend. He means the world to me!" said Allison. 

Since starting her volunteer work at Mission, she has learned a lot, made a lot of friends, and created a meaningful experience to give back to a place that has helped her family through the years. 

We thank Allison for her service!!

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Care

Transformative Programs

At Mission, we're more than an animal hospital, and we care for more than the pets that come to us. We care for entire communities! Read more below about our transformative programs, and how they are impacting pet owners, communities and the vet-med industry for the better. 

Social Work Program: Mission has been offering a veterinary social work program since 2022. In 2023, we expanded this program to include a full-time licensed master social worker (LMSW) on staff. Our social worker provides guidance to clients throughout the medical decision-making process, grief counseling when a family loses a pet, referral to social services such as housing or food assistance when needed, and more. We have found that having a social worker in the hospital is a huge benefit to our clients, providing one-on-one assistance to more than 600 families per year.

Junior Vets: Mission Animal Hospital’s Junior Vets program brings high school students from diverse backgrounds into the hospital to gain hands-on work experience in the field of veterinary medicine. Through a unique partnership with Cristo Rey Jesuit High School, this award-winning program is the first high school veterinary work study program of its kind. 

 

The veterinary industry is one of the least diverse in the U.S.: 90% of veterinarians identify as white. This is a dismal statistic that veterinary associations and schools have been attempting to tackle for years with limited success. Research shows the opportunity gap in STEM careers starts with the variety of careers that young people are exposed to. In this program, four high school students work directly with all of our medical staff during the school year, assisting in diagnostic and treatment procedures, learning more than 150 different STEM skills.  The 2024-25 school year will be our third year of the Junior Vets program. 

 

Veterinary Student Education Program: Mission Animal Hospital is a teaching hospital and has been training future veterinarians in the practice of Spectrum of Care medicine since 2020. Spectrum of Care medicine is the practice of providing evidence-based options, without judgment, that take into account a family’s financial circumstances, cultural barriers, lifestyle, and expectations. Each year, this program hosts more than 55 fourth-year veterinary students. Through this externship, we are influencing the next generation of veterinarians to practice in a community-centric way that increases the accessibility of veterinary medicine on a broad scale.

High-Quality/High-Volume Spay/Neuter Program(HQHV): Mission partners with over 100 rescue and shelter organizations to provide veterinary care to pets as they search for their fur-ever home. During the “puppy and kitten season” (Spring through early Fall), Mission offers weekly High-Quality/High-Volume Spay/Neuter events, providing low-cost spay/neuters for pets currently in rescue or shelter. During each HQHV event, our veterinarians and medical teams will spay or neuter up to 30-40 pets each week and administer appropriate vaccinations, bloodwork, and microchips. This is often the final barrier pets face before being placed in their fur-ever home. 

Corporate Supporters

We are so grateful to the businesses and corporations who have supported us throughout the year. 

Cargill

Camp Bow Wow

Cyber Advisors

Downtown Dogs & Dog's Day Out

Eisner Amper

Exteriors by Highmark

IDEXX

Merck Animal Health

Meristem-Cresset

Mogo Media

Minnetonka

Pet Cremation Services of Minnesota

Polaris

Purina

Snap Print

TerWisscha Construction and Design

Tradition Capital Bank

VetBilling

Financials

Financials

Presented below are Mission Animal Hospital's 202financial breakdowns, according to an independent audit. The organization's 2023 financials will undergo an independent audit and will be available later this year. ​

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2023 Board of Directors

William Sternberg (Chair 2023)

Tom Paulson (Treasurer 2023)

PJ Halverson (Secretary 2023)

Rebecca Anderson

Jen Bailey 

Alexis Barber

Ralph Bernstein

Taylor Bennett

Dave Boyce

Jordan Britt

Todd Lifson

Jennifer Melin Miller 

Susan Miller

Anne Paape

Kate Pexa 

Oliver Phan

Dr. Beth Rausch

David Stillman

Raj Shah

Dan Washam 

Staff Leadership

Susan Miller, DVM, Executive Director

Kelsey Bertamus, DVM, Hospital Director

Christine Durand, Development Director

Kellie Lager, Human Resources Director

Previous Annual Reports

Leadeship
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Mission Animal Hospital

10100 Viking Drive Suite 150

Eden Prairie, MN 55344

Phone: 952-938-1237

Email: info@missionah.org

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Mission Animal Hospital is a 501(c)(3) tax-deductible nonprofit recognized by the IRS. 

Tax ID number: 47-2606680

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The materials offered on this website are intended for educational purposes only. Mission Animal Hospital does not provide any veterinary medical services or guidance via the Internet. Please consult your pet’s veterinarian regarding the care of your animals.

© 2023 Mission Animal Hospital

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