COVID-19 Updates

updated September 18, 2020

Mission Animal Hospital is an essential service and is fully open. Your safety and the safety of our staff are first and foremost. We've created new protocols and rules in response to the COVID-19 pandemic that you should know before visiting. 

When You Arrive: Check-in Process
  • All visitors must wear a mask. In accordance with the Minnesota State mask mandate, all visitors are required to wear masks, face shields, or face covering in indoor spaces unless they are under the age of 5 or require an accommodation or exemption under federal or state law. 

  • Check in with reception upon your arrival. 

  • Please follow our directional signage for entry and exit of our lobby.

  • Please use hand sanitizer when entering and exiting our facility.

  • Please let us know if you or anyone in the pet's household is displaying symptoms of COVID-19 such as, fever, cough, or shortness of breath.

  • You will be asked to wait outside or in your vehicle until the veterinarian is ready to see your pet. 

  • All communication regarding your pet will be conducted via cell phone between you and our staff to limit contact. Due to safety protocols, we are not using our exam rooms at this time.

  • While your pet is being seen by a technician or veterinarian, you may wait in our lobby, which has been divided into distanced stations which are sanitized between visitors. Only one person per family is allowed to wait in the lobby for your pet. 

  • If you have been traveling within the past 14 days, please wait outside during your pet’s exam and refrain from waiting in the lobby or consider having someone else bring your pet.

 

 

Wait Times, Updates, and More

The COVID pandemic has resulted in unprecedented circumstances impacting our Urgent Care service.  We are seeing increased demand as more veterinary clinics stop accepting new clients. There has also been a significant increase in new pet adoptions. As a nonprofit veterinary hospital, Mission is committed to keeping our services open to all. 

  • If you are waiting for Urgent Care service, wait times can be similar to human urgent care wait times and are unpredictable. We do not take lightly the fact that some of you will wait hours. Please know that we are doing our best to see  your pet as soon as possible. We respect your time and have great empathy for the difficulties that waiting presents. Our doctors are committed to providing you their undivided attention when it is your turn.  

  • During your wait, you may see other patients being seen who have pre-scheduled appointments. 

  • In accordance with the highest standard of patient care, we triage all patients and see critical pets ahead of stable pets, which can lead to longer wait times.

Social Distancing Expectations
  • All visitors must wear a mask. In accordance with the Minnesota State mask mandate, all visitors are required to wear masks, face shields, or face covering in indoor spaces unless they are under the age of 5 or require an accommodation or exemption under federal or state law. 

  • Keep at least 6 feet between people. Please respect signage on the lobby floor, barriers surrounding the reception desk, and temporary walls between waiting stations.

  • Please follow our one way signs while entering and exiting our lobby.

  • Hand sanitizer is available for use upon entry and exit of our facility.

Protecting the health of our clients and employees is critical to our being able to provide care to our patients who need it most. We appreciate your patience and understanding as we navigate this situation.

Mission Animal Hospital

10100 Viking Drive Suite 150

Eden Prairie, MN 55344

Phone: 952-938-1237

Email: info@missionah.org

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The materials offered on this website are intended for educational purposes only. Mission Animal Hospital does not provide any veterinary medical services or guidance via the Internet. Please consult your pet’s veterinarian regarding the care of your animals.

© 2020 Mission Animal Hospital