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COVID-19 Updates

Updated COVID-19 Check-in/Appointment protocols, effective July 1, 2021:

We are very excited to announce that starting July 1, 2021our exam rooms re-open to clients and patients! Please see our updated protocols below:

Before Entering Mission Animal Hospital:

If you are sick with a respiratory illness or fever, please do not bring your animal to the veterinarian. If possible, please have someone else bring your pet to the veterinary visit.​

Face Mask Requirements

  • All visitors must wear a mask while on the premises. As a medical facility, Mission Animal Hospital continues to require masks to be worn over the nose and mouth at all times.  

  • Please use hand sanitizer provided when entering and exiting our lobby.

  • We are no longer limiting our lobby to one person per pet or enforcing physical distancing.

When You Arrive: Check-in Process

  • Check in with reception upon your arrival. 

  • If you have an appointment, one of our team members will contact you by phone after you've checked in. After your pet's examination, you and your pet will meet with the veterinarian in one of our exam rooms.

  • If you are here for Urgent Care, you will be asked to wait outside or in your vehicle until the veterinarian is ready to see your pet. An assistant or technician will contact you via phone when your pet is ready to be seen and place you and your pet in one of our exam rooms, where you will meet with the veterinarian. 

  • You will have the option to speak to your veterinarian via the phone, if you prefer. 

Wait Times, Updates, and More:

The COVID pandemic has resulted in unprecedented circumstances impacting our Urgent Care service.  We are seeing increased demand as more veterinary clinics stop accepting new clients. There has also been a significant increase in new pet adoptions. As a nonprofit veterinary hospital, Mission is committed to keeping our services open to all. 

  • If you are waiting for Urgent Care service, wait times can be similar to human urgent care wait times and are unpredictable. We do not take lightly the fact that some of you will wait hours. Please know that we are doing our best to see  your pet as soon as possible. We respect your time and have great empathy for the difficulties that waiting presents. Our doctors are committed to providing you their undivided attention when it is your turn.  

  • During your wait, you may see other patients being seen who have pre-scheduled appointments. 

  • In accordance with the highest standard of patient care, we triage all patients and see critical pets ahead of stable pets, which can lead to longer wait times.

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